Analyst - Programs, Customer Service & Aftermarket

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What Our Expectations are:

In Customer Programs, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by using technology, striving for proactivity, committing collectively, and always acting with integrity and respect. The P&WC engine programs are powering 5 engine markets: Regional turboprop aircrafts, General aviation aircrafts, Business jets aircrafts, Helicopters and Auxiliary power systems on larger aircrafts, which help connecting people and economies around the world.

Function Description:

As an analyst in the Customer Programs team, you will be responsible for addressing in-service quality and cost drivers for General aviation, Business aviation, Regionals and Helicopter programs. You are required to support  the integrated product teams (IPT) and influence the mitigation and corrective action on a part / engine, which could affect the safety, reliability, maintainability & availability of a product or the cost of operation of P&WC engines.

What You Will Do:

• Act as a customer programs expert, analyzing fleet issues and collaborating with cross-functional teams to resolve them effectively.
• Conduct product performance and reliability analyses across the assigned fleet population.
• Analyze engine field issues to support quality and safety risk assessments.
• Evaluate safety-related issues and prepare materials for reviews with regulatory authorities such as TCCA.
• Support enhancements to Instructions for Continued Airworthiness (ICA).
• Ensure adherence to Quality & ensure processes are in compliance with Customer Service Operating Procedures (CSOP)
• Deliver Process Improvements & drive Best Practice’s across the program.

Qualification You Must Have:

• Bachelor’s degree in Aeronautical / Aerospace / Mechanical or Aircraft Maintenance Engineering.
• 0–2 years of relevant experience in the aviation industry, preferably in Reliability Engineering, Technical Services, MRO, or In-service Support roles.
• Understanding of reliability fundamentals including, removal rates, trend analysis, and failure mode identification.
• Familiarity with aero engine technical publications such as CMMs, ES, SBs, IPCs, EMMs, and regulatory compliance requirements.
• Proficiency in Microsoft Office tools (Excel, PowerPoint) and working knowledge of Power BI for data visualization
• Proven track record of pro-activeness and taking accountability for his/her own work and supporting others where required to achieve success
• Good interpersonal skills with a positive outlook when presented with challenges. Ability to communicate effectively and challenge peers and seniors when required.
• Ability to lead standard and/or medium complex technical work packages and deliver successfully and to quality. Demonstrated focus on driving quality, compliance and continuous improvement
• Ability to work under pressure and prioritize work effectively
• Good team building and team management skills and ability to lead without authority and influence multiple stakeholders to achieve desired resulty

Work Location: Bangalore

Travel: No travel requirement

Employment Type: Full-time

This position requires flexibility to support outside the regular office hours as per the need basis

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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