Compliance Engineer Technician (Puerto Rico)

• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
• 2+ years of experience with hands-on troubleshooting and desktop support or similar.
• 2+ years of experience with Windows PowerShell scripting
• 2+ years of experience with Office 365
• 2+ years of experience with Service Now
• 2+ years of experience handling task tickets
• Experience with data classification and protection as well as networking (Switches, routers, firewalls, gateways)

• Excellent verbal and written skills
• Experience with AvePoint Compliance Guardian
• Experience with Microsoft Government Community Cloud High (GCCH) environment
• Experience with MIP/AIP/UL on mobile devices
• Experience working with Azure Active Directory

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

We are seeking a Compliance Engineer Technician to join our team in Puerto Rico. This role will provide advanced incident support, troubleshoot complex technical issues, develop and leverage PowerShell scripting, and collaborate with cross-functional teams and vendors to ensure secure, compliant, and reliable data protection solutions. The ideal candidate combines strong technical troubleshooting skills with excellent communication and a solid understanding of data classification, networking, and Azure environments.

• →Level 2 to Level 4 incident support and leadership incident support associated with compliance labeling and O365 governance
• →Update knowledge base articles and other documentation regarding labeling best practices, and RTX proprietary tools created to leverage Unified Labeling
• →Troubleshoot Unified Labeling clients, and tools leveraging Unified Labeling
• →Use PowerShell scripts to troubleshoot issues pertaining to MIP/AIP/UL
• →Work with QA to ensure testing accurately measure the capabilities of products and services leveraging MIP/AIP/UL, Microsoft DLP, and O365 governance services
• →Attending vendor meetings to support MIP/AIP/UL and the services and products that utilize it
• →Track short and long term issues related to MIP/AIP/UL and related governance services
• →This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

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