Customer Support Manager - P&W PW1500G/PW1900G (Onsite)

Us-Ct-East Hartford-Obg ~ 400 Main St ~ Bldg Obgmid

Customer SupportCustomer Support Manager

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Quick Summary

Key Responsibilities

Lead customer support and customer communication across the PW1900G or PW1500G engine program to the direct facing groups and manage feedback internally.

Requirements Summary

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.

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Customer SupportCustomer Support Manager

2026-07-08

United States of America

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Onsite

Requirements

~1 min read

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Bachelor's Degree and 8 years of customer support or customer facing role experience; aerospace technical experience and program management experience; Or an Advanced Degree and 5 years of customer support or customer facing role experience; technical experience and program management experience

Experience working with minimum direction and freely acting as deputy to the program lead on the PW1500G/PW1900G.
Experience communicating with and receiving information from all levels of internal leadership for the purpose of driving business results and action plans.

None/Not Required

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Responsibilities

~1 min read

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Lead customer support and customer communication across the PW1900G or PW1500G engine program to the direct facing groups and manage feedback internally.
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Represent the voice of the customer and the customer business organization at IPMT working as a deputy to Customer Programs Director
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Create and support fleet management and customer communication strategies for each program
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Lead weekly coordination and communication reviews with Customer Fleet Directors
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Support preparation and management of key Problem Resolution Plans (PRPs), Customer Council Call (CCC) and Engine Conference logistics and communication material
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Support the preparation of communication and coordination of airline reviews with the Customer Focus Team (CFT)
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Support management of Airframer issue resolution within PW across the customer business team, the IPMT and all other supporting groups.
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Drive coordination and action of airframer customer scorecard deliverables and drive improvement of scorecard metrics
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Ensure coordination of key resolution items between the PW1500G and PW1900G and ensure alignment with the PW1100G-JM, where applicable

This role allows for career development and progression within the Customer Support team and within Customer Business to other roles and positions in this dynamic and demanding environment.