Customer Technical Service Engineer II (Onsite)

• Bachelor’s degree in a Science, Technology, Engineering, or Mathematics (STEM) field and  2 years of relevant engineering experience, or an Advanced degree in a related field. Relevant experience: demonstrated ability to analyze technical issues, communicate engineering information, and collaborate across functions.

• Experience working with commercial airline customers, MRO organizations, aircraft operators, or aerospace field service teams.
• Strong written and verbal communication, interpersonal, organizational, and time-management skills, with the ability to manage multiple priorities.
• Experience presenting technical information to customers, leadership, or cross-functional teams, including in high-pressure or time-sensitive situations.
• Demonstrated professional judgment, adaptability, and maturity when addressing complex technical or customer issues.
• Ability to build and maintain positive, collaborative relationships across global customers, engineering teams, suppliers, and industry partners.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney’s Commercial Engines Engineering organization is seeking a Customer Technical Service Engineer II to join the PW1500G/PW1900G (24K) Customer Technical Services team, supporting Event Troubleshooting and Externals hardware. In this role, you will help resolve technical issues affecting system-level engine events and controls/externals hardware, with a focus on maintaining engine safety, fleet reliability, and customer operational performance. You’ll work directly with airline operators, Maintenance Repair & Overhaul (MRO) organizations, field service teams, airframers, and engineering experts around the world to address in-service issues and develop practical solutions that keep aircraft flying. This assignment provides unique insight into how aerospace engineering supports airline customers, engine shops, and airframers throughout the engine lifecycle. You’ll work across multiple engineering disciplines, Gear Turbo Fan (GTF) engine models, hardware systems, and customers, making flexibility, adaptability, and the ability to prioritize competing demands essential to success.

• →Resolve in-service technical issues by investigating airline customer questions and system-level engine events, coordinating with engineering and field teams, and providing timely technical recommendations that support safe and reliable fleet operation.
• →Develop customer-facing technical solutions by initiating Engineering Authorizations, Special Instructions, Service Bulletins, maintenance documents, and related engineering data to address controls and externals hardware issues and improvements.
• →Support global fleet operations by contributing to Aircraft Maintenance Manuals, Engine Manuals, and Clean, Inspect & Repair documentation while responding to customer and MRO technical needs to maintain shop throughput and minimize operational disruption.
• →Represent Pratt & Whitney across the aerospace industry by presenting technical information in airline and MRO meetings, customer councils, conferences, and technical reviews while coordinating with program offices, Chief Engineers, Customer Field Directors, Component Integrated Product Teams, regulatory authorities, field service representatives, and other stakeholders to implement fleet solutions. 

• →Gain firsthand experience supporting commercial airline fleets and MRO operations and understanding how engineering decisions affect real-world aircraft operations.
• →Develop expertise in GTF engine event troubleshooting, controls, externals hardware, and in-service engineering support across the PW1500G and PW1900G engine models.
• →Build experience developing and releasing engineering and maintenance technical data used by airlines, MROs, and field service organizations.
• →Develop cross-functional expertise by working directly with engineering, program, safety, regulatory, field service, customer service, and manufacturing organizations.
• →Build global customer and industry relationships through airline engagements, MRO interactions, technical conferences, and international travel.

Click on this link to read the Policy and Terms