Customs Operations Continuous Improvement Lead (Hybrid)

2026-09-02

United States of America

US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17

Hybrid

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

• Typically requires a University Degree or equivalent experience and minimum of 8 years prior relevant Customs and/or Global Trade experience or an Advanced Degree in a related field and minimum 5 years experience.

• Licensed Customs Broker / Certified Customs Specialist / or experience working in these areas.

• Experience in CFR19 U.S. Customs regulations with experience in any of these areas; HS Classification, Free Trade Agreement qualification, Customs Valuations, Country of Origin determination.

• Master’s Degree in International Business or related

• Trade/Customs Compliance or Licensing Experience

• Project management experience

• Microsoft Office applications, SAP GTS, ITCS , RGEMS, other Trade Tools

• Time management, prioritization, and organizational skills; ability to prioritize among demanding and sometimes conflicting requirements.

• Strong verbal and persuasive writing skills.

• Strong investigative skills with the ability to manage, respond efficiently and effectively to time-critical issues with competing / conflicting priorities.

• Self-starter who can develop effective networks with internal and external customers.

None/Not Required

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Corporate Enterprise Services team: 

Enterprise Services Customs Operations (ESCO) is looking for a Customs Continuous Improvement Lead to plan, organize, and execute day‑to‑day operations in a fast‑paced, highly regulated export/import environment. This role leads ESCO’s continuous improvement program by deploying innovative, compliant, and technology‑enabled solutions that support efficient Global Trade operations and ensure “compliance at the speed of business.” The Lead serves as the organization’s focal point for procedure management, controls monitoring, and corrective action governance across Customs and Global Trade processes. This role reports to the ESCO Sr Manager, Controls & Regulatory Management.

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  Determines assessment and controls organizational objectives, provide strategic guidance for Customs import and export declaration controls monitoring for desired results.

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  Implement and oversee clear customs process documentation, aligning stakeholders to achieve results.

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  Collaborate with other members of the organization to verify compliance and adherence to released company-wide policies and procedures. 

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  Leverage Trade Regulation expertise, knowledge of regulators’ intent, and understanding of RTX’s core business processes to ensure controls and recommended corrective actions yield a balanced risk portfolio.

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  Develop and deliver training.

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  Identify and report any potential violations of trade compliance laws and compliance violations and any incidents involving significant weaknesses in processes or procedures.

Click on this link to read the Policy and Terms