Manager, Customer Support

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

• →Lead and mentor the Customer Support team to deliver exceptional customer service and strengthen the Pratt & Whitney brand.
• →Develop and implement customer support strategies, policies and processes to improve team performance and customer satisfaction.
• →Define engine shop visit metrics, guide the customer support team and collaborate cross-functionally to achieve customer and business objectives.
• →Build and maintain strong relationships with key customers, including coordinating and hosting senior executive customer visits.
• →Partner with internal Program, Sales and cross-functional teams to grow market share and deliver company C.O.R.E. standards while fostering a high-performance and engaged team culture.

• Bachelor's Degree with a minimum of 8 years of relevant experience in the aerospace industry.
• Strong understanding of commercial contracts, pricing and quotation management.
• Excellent communication, stakeholder management and organizational skills within a cross-functional and international environment.
• Strong customer focus with strategic, analytical and problem-solving capabilities.
• Proficiency in Microsoft Office applications (SAP experience is an advantage) and willingness to travel at short notice.

• Technical background in aircraft engines or aerospace engineering.
• QA certification or familiarity with aerospace quality standards.
• Experience developing customer-centric solutions and managing key customer relationships.
• Strong networking skills with an established reputation within the aerospace industry.
• Proven leadership experience with the ability to drive team engagement, collaboration and operational excellence.

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