Manager, People Services– (Specialised Services)

1. Performance Improvement Plan Coordination – 45%

• Manage operational coordination of PIP cases initiated through approved HR processes and channels.
• Validate completeness of requests and required documentation against established process requirements.
• Coordinate with managers, HR Partners, and Employee Relations stakeholders to support timely initiation and administration of PIP activities.
• Support preparation, distribution, and tracking of approved PIP documentation using standardized templates.
• Maintain accurate records of PIP start dates, review milestones, progress checkpoints, and planned completion dates.
• Send timely reminders to managers and designated HR stakeholders regarding scheduled review meetings and pending actions.
• Monitor outstanding documentation, acknowledgements, and required follow-ups.
• Coordinate extensions, modifications, or closure documentation only after appropriate authorization.
• Maintain accurate and confidential case records in approved HR systems.
• Escalate overdue actions, process exceptions, employee concerns, or policy-related questions to designated HR or Employee Relations Partners.
• Support reporting on PIP case volumes, process timeliness, milestone adherence, and administrative completion.

Click on this link to read the Policy and Terms