Service Desk Analyst
United States·DetroitmidCustomer SupportService Desk Analyst
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Quick Summary
Requirements Summary
ITIL certification preferred. Additional Service Center responsibilities duties as required. CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat.
Technical Tools
Customer SupportService Desk Analyst
Job Title: Service Desk Analyst
Job Location: Detroit, MI (Hybrid)
Job Type: Contract
Job Description/ Requirements:
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
- CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- 3+ Years of experience required.
Interested candidates can send their updated resumes at jobs@global-itech.com
Location & Eligibility
Where is the job
Detroit, United States
On-site at the office
Who can apply
US
About this job
- Who can apply
- United States
- Posted
- 42 days ago
Listing Details
- First seen
- September 26, 2026
- Last seen
- November 7, 2026
Posting Health
- Days active
- 42
- Repost count
- 0
- Trust Level
- 17%
- Scored at
- November 7, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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