Aircraft Management Support

The Aircraft Management Support Staff ensures effective coordination and Level I support across multiple business units, including Flight Operations, Training, and Administration, as well as related operational and technical matters. This includes managing clients’ technical requests, such as aircraft upgrades, connectivity installations, and cabin refurbishments.

The position reports directly to the VP Aircraft Management. The role involves responding to aircraft management-related inquiries and supporting client requests in a timely, accurate, and professional manner.

In addition, the Aircraft Management Support Staff assists with monitoring and follow-up activities, working closely with relevant internal teams and external stakeholders to ensure proper handling and resolution of all matters.

As an Aircraft Management Support, you will be in charge of the following tasks:

• Support the Aircraft Management department on client queries

• Be a focal point for clients and coordinate with all departments for all Level I subjects

• Coordinate scheduled and unscheduled maintenance events across assigned aircraft

• Support MCS team as required on Review maintenance quotes, work scopes, and invoices for accuracy and cost-effectiveness

• Track maintenance conditions (credit, specific conditions)  against approved quotes

• Interface with charter sales, operations, and crewing departments to minimize operational disruption

• Coordinate with insurance, warranty providers, and OEM support programs where applicable

• Support aircraft owner meetings and reporting with technical input