Product Performance Manager

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The Product Performance Manager will drive process improvements and support the successful launch and ongoing performance of products within the B2C Product division. This role will work closely with cross-functional teams to ensure products are launch-ready, deliver a high level of service, and comply with internal policies and regulatory requirements.

The role will also support after-sales activities, improve processes and documentation, and help ensure that product and business objectives are achieved.

• Drive process improvements to make product operations more efficient and scalable.
• Support product launches by ensuring teams are prepared and aligned on processes, requirements, and policies.
• Work with cross-functional teams to support after-sales activities and address product-related concerns.
• Create and improve process and policy documentation based on customer feedback, business insights, and industry best practices.
• Ensure products are launch-ready and aligned with internal policies and regulatory requirements.
• Monitor product service quality and help minimize transaction errors and issues.
• Work closely with teams such as Enterprise Sales, Commercial Enablement, Operations, Trade Assurance, CXM, Finance, and BI to support business objectives.
• Identify opportunities to improve product processes and customer experience.
• Manage projects and other initiatives as needed, ensuring timely completion and alignment with business goals.
  

• Improved and more efficient product processes.
• Smooth and well-coordinated product launches.
• Strong product service levels and timely resolution of issues.
• Clear and updated processes and documentation.
• Effective collaboration across teams.
• Products that meet internal policies, regulatory requirements, and business objectives.