Customer Service Centre Agent

To work as part of the Customer Service Centre Team, providing varied customer and field engineer support. To complete the administration and interface between the Service Centre, field engineers, and customers through the effective handling and logging of appropriate calls. In addition, provide telephone support for customers requiring service and advice, attempting to resolve faults via telephone to reduce the need to send engineers to the site where possible. This includes the efficient and effective planning and scheduling, communication, and follow-up of workload for the engineer to deliver agreed customer service levels, whilst maximizing the utilisation and productivity of the field workforce.
 
 This position is a Maternity Cover on a fixed-term contract for 6 months.