Business Transformation Intern

At Enact, we understand that there’s no place like home. That’s why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.

We’re looking for a Business Transformation Intern in Raleigh, NC to join us in fulfilling our mission while utilizing our values of excellence, improvement, and connection. In addition to the multiple weekly events attended by all interns, you’ll work alongside industry experts for a 12-week internship beginning May 17, 2027. The Business Transformation Intern will work in our Enterprise Analytics department and help design and implement an end-to-end business workflow using workflow orchestration and low-code technologies. Working with business stakeholders, you will learn the current process, identify pain points, and translate business needs into orchestrated workflow logic. You will also study how artificial intelligence (AI) can surround and enhance the workflow experience. You will help move a priority use case from discovery and process design through prototype deployment, user feedback, and business-value assessment.

THE PROGRAM
Enact’s Internship Program provides an excellent opportunity for students to gain hands-on experience in achieving business results while developing technical and professional skills. The internship program is a critical component of Enact’s talent pipeline as we look to interns to provide cutting edge ideas and skills that will drive business success.

Enact invests time, energy, and resources to create a worthwhile experience for interns. Interns work on meaningful business projects, but beyond that, they will network directly with leaders throughout the company (all the way up to the CEO), attend teambuilding events with their internship cohort, connect with the community through volunteer opportunities (both on-site and off-site), and attend professional development workshops. It’s a unique internship experience that helps interns develop a network of peers and mentors who act as a source of constant engagement and guidance during the internship.

LOCATION
Enact Headquarters, Raleigh, NC – Hybrid Schedule

YOUR RESPONSIBILITIES

• Collaborate with business customers and key stakeholders to understand objectives, document business requirements, and map current-state workflows.

• Design future-state workflow orchestration that coordinates tasks, decisions, approvals, notifications, data capture, routing, status tracking, human decision points, and exception handling.

• Configure and deploy a low-code workflow prototype using the Power Platform or other IT approved workflow management tool, based on the needs of the selected business use case.

• Build prototype components that operate together as an end-to-end workflow, including orchestration, user interactions, analytics, and AI-enabled experiences where they add business value.

• Use workflow results, user feedback, and business measures to identify bottlenecks, failed handoffs, delays, rework, adoption needs, and additional optimization opportunities, while supporting Enact values of Improvement and Connection through collaboration, internship events, and development opportunities.

• Currently pursuing an undergraduate or graduate degree in business analytics, data analytics, operations, industrial engineering, information systems, business administration, or a related field.

• Working knowledge of workflow orchestration, MS Power Platform, business process automation, or low-code development concepts, including triggers, conditions, approvals, connectors, routing, and exception handling.

• Familiarity with AI, GenAI, MS copilot, or AI-enabled business solutions, and an interest in applying these capabilities within orchestrated business workflows.

• Knowledge of design thinking, human-centered design, process mapping, prototype development, Agile ways of working, or continuous improvement methods.

• Ability to learn business processes quickly, ask thoughtful questions, and translate business goals into practical workflow solutions that combine process, analytics, automation, and AI appropriately.

• Aptitude for critical thinking, structured problem-solving, effective communication, and creating sustainable, measurable solutions. Experience gained through coursework, certifications, student projects, internships, or independent learning is welcome.

• We bring innovative thinking to the situations at hand

• We seek out and incorporate diverse views to strengthen our outcomes

• We work on challenging and rewarding projects