Senior Digital Experience Technician

At Genworth and CareScout, we're on a mission to simplify and dignify the aging experience. 

The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We've been

there ourselves. That's why we're building better ways to help people find, fund, and understand aging care all while being supported every step of the

way. 

We're a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and

are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self. 

Our four values guide our strategy, our decisions, and our interactions: 

• Make it human. We care about the people that make up our customers, colleagues, and communities. 

• Make it about others. We do what’s best for our customers and collaborate to drive progress. 

• Make it happen. We work with intention toward a common purpose and forge ways forward together. 

• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. 

If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.

Senior Digital Experience Technician

This position is available to Virginia residents as Richmond, Virginia in-office applicants

The Senior Digital Experience Technician is responsible for completing all in-scope support services, including but not limited to, break-fixes, new system installation, asset moves, software installations, software/hardware upgrades, as well as the tracking of assets. The technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees.

• →Primarily provides Tier 2 level support; may provide Tier 1 and/or Tier 3 support as needed.

• →Break-fix repairs, including ordering parts.
• →Application software support
• →Peripheral Support
• →Malware and Virus repairs
• →Hardware and Software Configuration Changes
• →Application software installations and support
• →Engage vendors or technical resources for assistance.
• →Document issue resolution.
• →Apple iPhone Support, Apple MacBook Knowledge

• Hardware/Software configuration in Windows OS Environment experience
• Knowledge of Apple products
• Software Installs
• Computer and iPhone support
• Windows OS experience
• Mobile Phone Support
• 2+ years’ IT experience. Previous deskside support experience or service desk experience is required.
• Strong Customer Skills
• Ability to work effectively in a fast-paced and dynamic environment. 
• A+ certification preferred (not required)

National Range: $57,300-$83,000

Disclaimer: This role is aligned to a national market-based pay range. Actual

compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed

• This role is not eligible for employment visa sponsorship.