Controls Specialist

GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.  For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless.

Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach.

As a regulated payment provider, we must ensure we manage operational risk and our regulatory requirements correctly. We do this by having a robust control framework across some of our business-critical areas, like payments and billing.

This role will be central to ensuring our 1st line Operations teams continue to implement, manage, test and regularly update controls frameworks. You'll manage the end-to-end controls framework for our operational teams, including but not limited to Payments Operations, Billing and Credit Control. You will be a key point of contact for managing our annual Safeguarding and SOC1 audits, engaging with auditors and gathering and submitting evidence.

The role provides an excellent opportunity to work with the broader Enterprise Risk community and shape the controls environment for a fast-growing FinTech, putting your stamp on how controls are designed, implemented and managed. 

• Designing and implementing controls. Working with the Regulatory Compliance team to understand the complete picture of the control landscape and then collaborating with 1st line control owners in our Operation to  implement relevant controls 
• Control assessment and reporting. Updating the safeguarding and SOC1 controls assessments on a regular cadence
• Direct control management. Managing key controls within our Internal Operations teams
• Understanding existing processes and re-designing controls to meet current and future business needs
• Working with the Regulatory team to ensure audits are completed successfully, including explaining our first-line controls to auditors and regulators
• Improving efficiency through the standardisation, automation or removal of controls
• Building positive relationships with stakeholders across the different lines of defence to help develop a real understanding of our risk exposure, control environment, deficiencies and gaps
• Autonomy to drive change from the ground up 

• Have worked in a regulated environment, preferably financial services or at a FinTech 
• Previous experience working in a similar role, such as Audit, you’re skilled in designing, implementing and testing the effectiveness of controls
• You're a great communicator. You can simplify and clearly explain the what and why behind the controls you implement
• You understand how to balance compliance and operational efficiency
• You have a solid understanding of the three lines of defence and have experience working with Regulatory Compliance teams as well as external auditors
• You have great attention to detail, you work in a structured manner and you’re comfortable with data
• You’re comfortable working in a fast-paced environment where your responsibilities can evolve and change 
• You're a self-starter and can work independently with minimal supervision