Customer Operations Representative, French-speaking (12-month FTC)

GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.  For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless.

Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach.

You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.

You will be speaking to English and French-speaking clients on a daily basis through emails, chats and phone calls. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more.

In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments. 

We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those, you’ll be ready and set.

• Helping people grow their businesses and client bases
• Investigating problems and solving them efficiently with teamwork
• Working in a diverse team, with some office time to collaborate
• Growing and developing your career proactively
  
  

• Stellar communication skills both externally and internally
• Proactive mindset, not afraid to investigate first, then ask
• Tech-savviness & ability to learn complex ideas quickly
• Experience in using Zendesk, Slack, and Jira
• Fluent English and French
• Eagerness to bring ideas to and improve internal processes
• Positive mindset to change