1mo ago

Global Adv Ops Hosting Specialist

Romaniamid

Other

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Quick Summary

Overview

Location Details: Romania - Remote At GoDaddy the future of work looks different for each team.

Technical Tools

Other

Responsibilities

~2 min read

→Troubleshoot complex issues across WordPress, Apache, IIS, PHP, Node.js, MySQL/MariaDB, DNS, and SSL/TLS environments
→Investigate issues using logs, error messages, browser developer tools, and command-line diagnostic tools
→Troubleshoot email delivery and configuration issues, including SMTP, IMAP, mail routing, SPF, DKIM, and DMARC
→Perform and solve website migrations, hosting account migrations, backups, restores, and data recovery activities
→Investigate website performance, permissions, malware, compromised websites, and other common hosting security issues

Your experience should include...

→2+ years of experience in Technical Support, Web Hosting Support, Systems Administration, or a similar technical role
→Hands-on experience supporting Linux and/or Windows hosting environments, including LAMP and/or WAMP server stacks
→Strong knowledge of DNS, SSL/TLS, and hosting control panels such as WHM/cPanel and Plesk
→Hands-on experience troubleshooting WordPress websites, web servers, databases, email services, and application-related issues
→Comfortable using SSH and the Linux command line to investigate logs, permissions, processes, disk usage, and services
→Excellent written English skills, with the ability to deliver clear, accurate, and customer-friendly technical explanations

You might also have...

→Experience working in a dedicated 2nd Line Technical Support environment
→Experience with monitoring and alerting tools, server health checks, and incident management processes
→Experience working with APIs, webhooks, cron jobs, and scheduled tasks
→Experience with cloud platforms, domain registrar processes, or website performance troubleshooting involving caching, CDNs, PHP limits, and database performance
→Experience using AI-powered tools and technologies, with hands-on experience using Claude Code considered a strong advantage

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.