Website Security Support - Product Analyst

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

The Website Security Support Analyst plays a key role in providing support to our website security customers. Website Security Analysts perform various aspects of the incident response lifecycle, which may include, but are not limited to: activating Website Security, Monitoring, and Backup services; troubleshooting and resolving problems surrounding the activation and use of these services; and providing malware prevention recommendations, including bypass prevention, DDoS mitigation, and XSS attack prevention. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed, but also a chance to learn a different skill along the way while supporting our Monitoring, Firewall, and Backup products.

• →Provide World Class Support via email and chat to the Website Security Customers
• →Set up and activate Website Application Firewall (WAF), Website Monitoring and Backup services
• →Test the site availability after support interaction to assess possible configuration issues and attempt to repair them
• →Provide recommendations on how to prevent malware issues in the future including password change, removal of local & outdated backups from the local environment, update software and others
• →Monitor slack communication channels and handle issues and answer questions brought to our attention by our Partners, and urgent issues escalated by our Sales and Marketing teams

• General understanding of security principles and good security practices
• Linux experience – CLI and cPanel
• Experience with Apache, NGINX and other web servers; ability to effectively read and parse server logs
• Proficiency in DNS configuration, required for set up and maintaining the Website Application Firewall

• PHP and Shell scripting/automation experience 
• A "get it done right" attitude because customer experience matters
• High standards and  a desire to make a difference with your work
• Organizational skills that allow you to prioritize and plan work activities by using time efficiently
• Open source and community participation and contributions (a plus) 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.