Customer Care Associate

Welcome to a workplace where every individual passionately believes in their mission!

At our company, commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.

• Direct phone calls to the respective service advisor on request.
• Making appointments for our general services – clarifying name, address, telephone numbers and email address.
• Directing complaints if the request is for a supervisor or Manager - to the Customer Care Administrator. In her absence the Service Manager.

• Direct customers to either the Service, Bodyshop or Tyre Department depending on their service requirements.
• Keep a record of ‘Customers Waiting” as their services are being completed.
• Notify the respective service advisor of customers waiting for their assistance.
• Point person to direct Shuttle customers to their respective advisors.

• Contacting customers prior to their schedule service dates as a friendly reminder.
• Preparing the daily reservations for distribution the next day ensuring that all reservations are at security point for evening drop off and morning drop off.
• Following up on the “No Show “reservation and rescheduling as directed.

• Review and answer customer inquiries.
• Update WhatsApp Status to promote specials offered by the Service Department.

• Contacting customers to schedule Campaign Recall as directed by Management.
• Explaining the campaign according to the script provided.
• Identify the date and allotted time for repair to be done.

• Calling customers on a weekly basis to identify any areas of concern with the service provided.
• Weekly report to be submitted to the Customer Care Advisor and Service Manager.
• All CSI results will be shared with Management.

• All assignments are conducted to agree standards.

To co-operate with the other departments of Courtesy Garage Limited (Rentals, Sales, Accounts, Parts, Accounts) to ensure the effective sales, servicing and repair of vehicle.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!