Staff Product Manager, Identity & Access Management

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

We are hiring a Staff Product Manager to build and scale GoFundMe’s Identity and Access Management platform. This role is focused on secure and low-friction login, verification, session security, account recovery, and the practical authorization needs that come with operating a trusted platform.

AI proficiency is a core expectation for this role. We want someone who is comfortable using AI day to day to move faster and who can also take an AI- and machine-learning-driven approach to account protection and operational workflows where it makes sense. The bar is building systems that are accurate, measurable, and trustworthy.

We need a builder. Someone who has shipped identity systems in production and can do 0 to 1 and 1 to 100 work. This is not a role for someone whose main experience is maintaining a mature stack with incremental roadmap updates.

• →Own the strategy and execution for identity and account access across login, MFA, passkeys/WebAuthn, session management, and account recovery
• →Drive measurable improvements across security and user outcomes, including login success, recovery success, conversion, ATO reduction, and reliability
• →Lead 0 to 1 builds and 1 to 100 rollouts, including migrations from legacy flows with strong launch discipline, monitoring, and rollback plans
• →Partner deeply with Engineering and Security on threat modeling and abuse cases, including recovery abuse, then turn those learnings into product and platform changes
• →Build platform primitives, APIs, and shared components that other teams adopt, and drive adoption through documentation and enablement
• →Own key authorization surfaces that matter to the platform today, such as admin access controls, roles, and permissions for internal tools, and auditing
• →Make build vs buy decisions and lead vendor evaluations and integrations when needed, with a clear view of long-term operability and risk

• Experience with ATO investigations, fraud defenses, and incident response
• Prior experience as a software engineer, especially in security, infrastructure, or platform domains
• Experience improving device and risk signals, detection feedback loops, and operational tooling around account security

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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