Quick Summary
Technical Tools
Other
Responsibilities
~1 min read- →Provide training and improvement programs to Customer Service Representatives (CSR)
- →Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective
- →Liaise with Senior Trainer to develop training solutions
- →Conduct audit and assist in quality assurance
- →Emphasize Customer Service Team’s standards and guidelines in the training programs
- →Foster a sense of teamwork and continuous improvement in Customer Service Team
- →Prepare periodic reports and presentations on management purposes
- Holder of Associate’s Degree or above
- At least 1 year of training experience or relevant educational background, preferably with HK market experience
- Experience in developing and implementing learning & development programs is an advantage
- Good training & coaching and communication skill
- Strong sense of responsibility and problem solving skills
- Proactive to upscale and improve the existing training process and materials
- High level of patience and observation skill to view matters in a holistic manner
- Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin)
What We Offer
~1 min read✓On-job training
✓Public Holidays, Birthday Leave & Medical Insurance
✓A multi-cultural team
✓A company provides a casual, flexible working environment
✓A company promotes learning, continuous improvement, and personal growth
Location & Eligibility
Where is the job
Kuala Lumpur, Malaysia
On-site at the office
Who can apply
MY
Listing Details
- Posted
- September 24, 2026
- First seen
- September 26, 2026
- Last seen
- September 30, 2026
Posting Health
- Days active
- 3
- Repost count
- 0
- Trust Level
- 31%
- Scored at
- September 30, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.