Gohighlevel9mo ago

Sr. Director of Growth, Product

United StatesRemoteEE Full-Timesenior

OtherDirectorGrowth

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Quick Summary

Overview

About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

Key Responsibilities

- Strategic Leadership: Define and execute a holistic product growth strategy aligned with company objectives, focusing on user activation, retention, and expansion.

Requirements Summary

- 10+ years of experience in Product Management, Growth, or Product-Led Growth roles within high-growth SaaS environments. - 5+ years in a senior leadership role managing Product Managers or cross-functional growth teams.

Technical Tools

ab-testingcustomer-successcustomer-supportmicroservicessaasstakeholder-management

Responsibilities

~2 min read

→Strategic Leadership: Define and execute a holistic product growth strategy aligned with company objectives, focusing on user activation, retention, and expansion
→Cross-Functional Collaboration: Partner effectively with Marketing, Customer Support, Product Marketing, Engineering, and Data Science to identify growth opportunities and deliver high-impact initiatives
→Growth Mechanics Expertise: Design and deploy growth loops, reward systems, and game mechanics that create engagement, habit formation, and referral behaviors within the product ecosystem
→Data-Driven Optimization: Identify and track the key upstream actions that influence core downstream business outcomes such as trial-to-paid conversion, customer lifetime value, and churn
→Team Leadership: Lead and mentor a team of Product Managers and Growth Analysts, fostering a culture of experimentation, collaboration, and impact
→Experimentation & Testing: Build a culture of rigorous A/B testing and rapid iteration across onboarding flows, pricing experiments, and product engagement funnels
→SaaS B2B2C Growth: Leverage deep experience in SaaS B2B2C models to drive scalable product adoption across both business and end-user layers
→Insights & Reporting: Collaborate with analytics and finance teams to translate growth performance data into actionable insights and executive-level reporting

Qualifications

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10+ years of experience in Product Management, Growth, or Product-Led Growth roles within high-growth SaaS environments
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5+ years in a senior leadership role managing Product Managers or cross-functional growth teams
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Proven track record designing and optimizing growth loops, reward systems, and game mechanics that improve engagement and retention
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Deep experience with SaaS B2B2C business models and the unique challenges of scaling multi-tenant customer networks
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Expert at identifying high-value upstream actions that predict and influence downstream metrics such as activation, conversion, and churn
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Strong analytical and experimental mindset - comfortable with hypothesis-driven testing, cohort analysis, and data-informed decision-making
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Excellent communication, influence, and stakeholder management skills across technical and non-technical teams
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Bachelor’s degree in Business, Engineering, Economics, or related field; MBA or advanced degree preferred

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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The salary range for this position is $270000 - $355000 annually. (Bonus Pay included)

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