Gold Care Homes

United Kingdom·Welwynmid

Other

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Quick Summary

Overview

About our Home: Nestled amidst the beauty of Welwyn’s landscaped gardens, Heath Lodge stands as a beacon of warmth and care, located ground serene grounds This period-style haven,

Technical Tools

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Responsibilities

~2 min read

→General reception duties, taking calls, transferring to departments, greeting visitors
→Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
→To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
→To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
→To coordinate the duty rota, liaise with Bank and Agency staff when required.
→To sort and distribute mail accordingly throughout the Home.
→You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
→Keep accurate records of all relevant residents’ documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
→Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
→Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
→Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services’ Finance department. Chase late payments.
→Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
→Prepare and submit data relating to petty cash and wages totals-monthly
→Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
→Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
→Attend training courses and sessions as required.
→Maintain client, staff and business confidentiality at all times.
→Prepare and maintain stationary orders, stock and records.
→To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
→To ensure all internal and external customer interactions are met with a welcoming and professional manner.