Sales and Service Manager

Mi-Brighton -mid

Service TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

Drive membership sales by managing leads, conducting tours, and converting prospective families into enrolled students Oversee front desk operations and ensure a seamless,

Requirements Summary

2+ years of experience in sales, customer service management,

Technical Tools

Service TechnicianSkilled Trades & Field Services

Benefits:

Free uniforms
Training & development
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule

About the Role:

Goldfish Swim School MFO is looking for an energetic and passionate Sales and Service Manager to join our team in Brighton, MI! In this role, you'll lead the charge in delivering an exceptional member experience while driving enrollment growth and building a world-class customer service culture. If you love people, thrive in a fast-paced environment, and are ready to make a splash, we want to hear from you!

Responsibilities:

Drive membership sales by managing leads, conducting tours, and converting prospective families into enrolled students
Oversee front desk operations and ensure a seamless, welcoming experience for all members and guests
Train, coach, and develop customer service staff to meet and exceed performance standards
Manage member retention efforts including follow-ups, resolving concerns, and building lasting relationships
Monitor and report on sales metrics, enrollment trends, and service KPIs
Coordinate with school leadership to implement promotions, events, and community outreach initiatives
Handle member inquiries, complaints, and escalations with professionalism and care
Manage social media accounts

Requirements:

2+ years of experience in sales, customer service management, or a related leadership role
Proven track record of meeting or exceeding sales goals and driving revenue growth
Strong leadership skills with experience supervising and motivating a team
Excellent communication and interpersonal skills with a customer-first mindset
Proficiency with CRM software, scheduling systems, or point-of-sale platforms
Ability to work flexible hours including evenings and weekends as needed
Passion for child development, swim education, or family-oriented services is a plus

About Us:

Goldfish Swim School MFO is part of the nationally recognized Goldfish Swim School franchise, dedicated to teaching children the life-saving skill of swimming in a fun, safe, and nurturing environment. Families love us for our expert instruction, warm water pools, and the confidence we build in every child. Our team members enjoy a positive, mission-driven workplace where their work truly makes a difference in the lives of kids and families every single day.