Head of Customer Success

At GoLinks, we’re all about making work simpler and more efficient for teams and individuals. Our tools—GoLinks, GoProfiles, and GoSearch—help streamline workflows, giving instant access to key knowledge for building products, collaborating between teams, and supporting customers. As a fast-moving startup, we quickly adapt and respond to our users’ needs. We’re looking for passionate team members who value innovation, excellence, and growth as much as we do.

GoLinks is looking for a Head of Customer Success to build and lead the function responsible for onboarding, retention, and growth across our customer base. You'll own the end-to-end post-sale customer journey — from onboarding and adoption through renewal and expansion — and will build playbooks and metrics that make customer success a durable growth engine for the company.

This is a high-impact, hands-on leadership role for someone who has scaled a CS org at a B2B SaaS company and wants to shape the strategy, not just execute against someone else's.

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• 7+ years in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company, including 2+ years in a leadership role

• A track record of owning retention/NRR targets and building repeatable CS processes from the ground up

• Experience working with both mid-market and enterprise customers, including executive stakeholders

• Strong analytical skills — comfortable defining and tracking the metrics that matter (NRR, churn, CSAT/NPS, adoption)

• Excellent communication skills, with experience presenting to internal leadership and external customer executives

• A builder's mindset — you're comfortable creating structure and process in a growing organization, not just operating within an existing one

• Experience with CS/CRM tooling (e.g., Gainsight, Salesforce, HubSpot, or similar)

• Bonus: experience in enterprise IT, knowledge management, or workplace productivity SaaS