Social Content Creator

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Gorgias helps ecommerce brands deliver customer experiences through AI and customer support software. Our marketing team is building a more distinctive voice in a competitive market, bringing the people behind the product and the businesses we serve into our storytelling.

We’re building a team that works like a creative agency: curious about its audience, willing to experiment, and able to turn a strong idea into something people want to watch. You’ll work directly with our Head of Marketing and partner with our Staff Content Marketer on distribution and Gabrielle on customer stories and brand alignment.

We’re looking for a creator with strong ideas, good taste and the ability to bring those ideas to life on video.

You’ll own the creative process from finding an insight and developing a concept to scripting, filming and editing. You’ll build recognisable formats and recurring series around the realities of working in ecommerce and customer experience, while finding fresh ways to introduce our team and tell our customers’ stories.

A sketch about a CX manager preparing for Black Friday. A series following the people behind an ecommerce brand. A moment inside Gorgias that says more about our culture than a company presentation. You’ll help decide which ideas are worth making and how to make them work.

• Get close to our audience: understand the pressures, ambitions and everyday experiences of CX managers and ecommerce teams.

• Turn those insights into original concepts, scripts, recurring formats and video series.

• Bring your own point of view on humour, storytelling and what makes a piece of content worth someone’s attention.

• Adapt relevant cultural moments and trends in ways that fit Gorgias and its audience.

• Take videos from concept through filming, editing and delivery.

• Make clear choices about hooks, pacing, sound, captions and visual style.

• Create primarily for social platforms, while contributing video ideas to broader brand campaigns.

• Work with practical equipment and simple production setups to deliver strong work consistently.

• Collaborate with Gabrielle to find customer stories with a compelling human perspective.

• Help teammates and customers feel comfortable on camera and bring their personalities into the content.

• Partner with Deana on how content is packaged and distributed across relevant channels.

• Review audience response and performance together to understand which ideas resonate.

• Experiment with formats, openings and storytelling approaches, and build on the ones that resonate, including turning them into recurring series where it makes sense.

• Balance creative freedom with a clear understanding of our brand and who we want to reach.

Together, we’ll establish a sustainable production rhythm and clear measures for the role. We’ll look for:

• Original formats that express a recognizable Gorgias identity.

• Increasing attention from the ecommerce and CX audiences we want to reach.

• Evidence that people stay with, share and engage meaningfully with the content.

• A growing understanding of which stories and formats work, reflected in what we make next.

Brand and commercial impact will be reviewed with the wider marketing team alongside these creative and audience signals.

You’ll help shape the creative direction of an international brand, with direct access to the people and stories behind it. You’ll have room to propose new formats, build a body of work and see your ideas through from the first concept to the finished video.