House Attendant II

Role Summary

To carry out house keeping duties and provide high-level food and beverage service during formal events and meals. This role requires a high degree of experience and professionalism. The House attendant II is expected to perform housekeeping task, serve meals to residents and guests with a high standard of service.

Role Responsibilities 

1. Maintain guest rooms, common areas, and private spaces to a consistently high standard of cleanliness, presentation, and order. 

2. Manage laundry and wardrobe functions, including laundering linens and clothing, ironing, organising garments, and maintaining the quality and condition of residents’ attire. 

3. Monitor stock levels and coordinate the replenishment of cleaning supplies, toiletries, linens, and household items; maintain accurate inventory records for all related materials. 

4. Coordinate the upkeep and organisation of all residential spaces, reporting and following up on maintenance or repair requirements with the appropriate personnel. 

5. Deliver formal and informal meal service in accordance with established protocols, including table setting, course service, and adherence to proper dining etiquette. 

6. Clear, reset, and maintain dining areas throughout service, supporting a seamless and discreet dining experience. 

7. Demonstrate sound knowledge of wines, cocktails, and fine dining offerings, providing appropriate guidance on pairings and accommodating special requests where required. 

8. Uphold strict standards of confidentiality, discretion, and professionalism when interacting with the Governor, residents, and guests. 

9. Support the preparation and hosting of official functions and events, including set-up, service, and post-event breakdown. 

10. Adhere to health, safety, and sanitation standards in all aspects of housekeeping and food service operations. 

11. Complete a minimum of 60 Essential Learning Hours annually to enhance professional knowledge and skills. 

12. Perform additional duties that are reasonable, job-related, and within the scope of this position, supporting the objectives and effectiveness of the Office, as assigned by the Supervisor or senior officer. 

Minimum Qualifications & Experience 

• High School Diploma or Equivalent 
• Three (3) to five (5) years’ experience in housekeeping or food service 
• Valid Food Handlers Certification 
• Bartending/Mixology Certification

Knowledge & Skills  

• Basic knowledge of Government structure, policies, and procedures. 
• Good oral and written communication skills. 
• Excellent knowledge of food preparation, cooking, and service of food and beverages. 
• Sound ability to perform effectively under pressure, particularly during events or large functions. 
• Sound ability to work with minimal supervision. 
• Excellent interpersonal and customer service skills. 
• Excellent knowledge of formal table service, dining etiquette, and established protocols. 
• Excellent knowledge of laundry care, cleaning techniques, and household management practices. 
• Strong attention to detail, with a demonstrated willingness to learn and improve. 
• Strong ability to carry out physically demanding tasks, including cleaning and carrying service items. 
• Good communication skills, with the ability to follow instructions accurately.