5d ago

Remote Customer Service Agent - (11.30 Hire)

United Statesmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality Work in a metrics driven environment: Average Handle Time, After Call Work,

Requirements Summary

(6 weeks) Monday - Friday 9:00 - 5:00 PM ET 1st Production Schedule (4-6 Months) Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:

Technical Tools

Customer Support SpecialistCustomer

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our November 30th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.

Responsibilities

~1 min read

→Handle a high volume of inbound calls; assisting customers with managing their reservation
- →Updating Traveler contact information, modifying reservations, processing payments, managing airline tickets, online access resets, providing general information on itineraries
→Follow up on customer requests through emails and outbound calls
→Communicate comprehensive information to travelers, including details about our products and policies.
→Document all customer interactions and call notes in assigned programs
→Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
→Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
→Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment

Requirements

~1 min read

2+ years of experience working in a call center environment, receiving customer service-based calls.
- Displayed proficiency in an unscripted environment.
1+ years of experience working remotely (Preference to those who have started and trained remotely).
Must have hardwired internet (cannot use Wi-Fi)

Training Schedule: (6 weeks) Monday - Friday 9:00 - 5:00 PM ET
1st Production Schedule (4-6 Months)
- Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
- Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)

Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah