Reservations Agent

Position: Reservations Agent
Department: Sales & Marketing
Job Summary
The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations, and answer questions on rates, hotel facilities, services, and special promotions.
Job Specifications
Qualifications
• Minimum 1-year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferred
• Must speak English fluently. Bilingual Spanish, Portuguese, and French preferred
• Knowledge of Opera a plus
• General knowledge of hotel departments preferred
• Excellent communication skills - oral and written
• Excellent communication skills, including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus.
• Excellent guest service skills; Strong Customer Service background.
• Ability to work a flexible schedule to include weekends and holidays