Cafe Team Member - Hillsboro

• →Delivers outstanding customer service - follows the 3 Steps to Great Service at all times. Regularly shares knowledge about product sourcing with customers and team members – demonstrating enthusiasm for Grand Central Bakery’s (GCB) mission, vision, and values. Goes the extra mile by delivering food to customers, engaging about products and specials, and anticipating customer needs. Demonstrates the ability to stay calm and maintain composure during busy or uncertain situations.
• →The Cafe Team Member consistently works at all stations and shifts for which they are trained and assigned. Is able to complete assigned work with efficiency and accuracy. Shifts include retail opening, retail closing, sandwich bar opening, sandwich bar closing, pastry baking, baking prep., and mid-shifts.
• →Supports the training of team members by helping create a welcoming and inclusive environment for new hires. They answer everyday questions, support job shadowing during shifts, and model expected behaviors and teamwork.
• →Uses resources such as checklists and training documents to complete work accurately and proficiently.
• →Is proficient with GCB systems including the POS, R365, and KDS and utilizes training documents and how-to guides to complete work accurately and efficiently. May place orders when assigned.
• →Adheres to proper POS and cash handling procedures with a high level of accuracy.
• →Makes and serves all café products to GCB specifications, including during a rush. Is able to identify products that do not meet specifications and remove them from sale.
• →Demonstrates a proactive, "pitches in" mentality by volunteering to help others and improve the café environment. Takes initiative, contributes ideas, and is solutions-oriented while maintaining cleanliness through tasks such as bussing, washing dishes, and completing all necessary café cleaning duties.
• →Demonstrates self-awareness by reflecting on strengths and areas for growth while actively seeking feedback and engaging in continuous learning to improve performance and develop new skills.
• →Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.
• →Works collaboratively with a team. Communicates respectfully and professionally with teammates.
• →Maintains competencies and demonstrates continuous application of these skills throughout the period of employment.
• →Is committed to creating an anti-racist organization by actively opposing racism and promoting racial tolerance. Supports a culturally inclusive environment through the language and conduct of mutual respect and critical self-reflection.
• →Knows and demonstrates efficient, correct and safe work and procedures.
• →Follows all safety requirements, safety training, and instructions.
• →Notifies manager if they ever become aware of a potential hazard in the workplace.
• →Promptly reports all injuries, big or small, that are sustained while at work.
• →Other duties as assigned.

• Must be at least 18 years old
• Ability to read, write, and speak English required
• Maintains a valid Food Handler's Card at all times and follows health department guidelines at all times.
• Must demonstrate regular attendance by coming to work on scheduled working days and being on time.
• Ability to add, subtract, and perform basic math with ease required
• Basic computer skills required
• Ability to interact with customers for a full shift, in a busy, loud environment with frequent change, while maintaining outstanding customer service required
• Food service experience preferred

• Serrated knife
• Semi-automated espresso machine
• Point of Sale (POS)
• Soup Warmers
• Bread slicer
• Dishwasher
• Sandwich grill
• Floor mop

Busy café environment with constant customer interaction, constant interruptions, and noise. Constant exposure to wheat flour dust and other grain dusts (rye, corn, oat). Regular exposure to common food allergens including eggs, soy, and dairy.

It is understood that this does not constitute an exhaustive list of the duties and responsibilities of the Café Team Member position but is offered as a general guideline of minimum essential expectations involved in this position.