IT Specialist - West Coast

Do you possess excellent organizational, analytical, and communication skills, with a keen eye for detail? Do you have a passion for providing superior service? If so, the IT Specialist position at Grant Street Group could be the perfect fit! 

As an IT Specialist at Grant Street Group, you’ll have the opportunity to use and expand your technical skills, helping our business reach customers all over the country. Some of your key tasks will include protecting our critical information/systems, building solutions, implementing new software, and assisting in troubleshooting and problem resolution. You will be an integral part of our IT Services team and be given challenging assignments and opportunities to learn and grow. 

This position is open to individuals based in the Pacific Time Zone. The expected work hours are Monday through Friday from 8AM-5PM Pacific Time. 

• Support our staff via Slack and JIRA, troubleshooting complex issues with laptops, operating systems, VPN, browsers, virtual machines, and core SaaS tools.

• Administer and improve identity, access, and endpoint services such as Okta, Active Directory, Workspace ONE, and Google Workspace.

• Contribute to ITS projects including new tool implementations, platform migrations and upgrades, and internal apps.

• Design, build, and maintain scripts and low-code automations that reduce repetitive work and improve reliability.

• Partner with Security, Platform, HR, and Operations on initiatives such as MFA improvements, audits, and access governance.

• Create and maintain clear runbooks and system documentation, helping standardize how ITS delivers core internal services. 

• 2-5+ years of professional IT experience

• Experience supporting macOS, Windows, and/or Linux laptops and workstations in a mixed environment.

• Strong hardware and software troubleshooting skills, including digging into less common or complex issues, not just basic help desk triage.

• Hands-on experience with identity and access management (e.g., Okta, Active Directory, SSO, groups/roles, provisioning/deprovisioning).

• Familiarity with endpoint management for laptops and mobile devices (centralized configuration, policies, inventory, and updates).

• Experience implementing or maintaining automations (scripts, low‑code tools, or integrations) that remove repetitive work and make other teams’ lives easier.

• Comfort working with ticketing and documentation systems (e.g., Jira/Jira Service Management and Confluence) and keeping runbooks and configs up to date.

• A security‑first mindset – you think about least privilege, patching, MFA, and auditability when you make changes, not after the fact.

• The ability to balance interrupt-driven support work with project work, communicating clearly about priorities and status with teammates and stakeholders.

• Strong written and verbal communication skills, comfortable partnering with teams like Security, HR, Operations, and Product to get things done.

• Identity & access: Okta, Active Directory, Aquera/SCIM or similar IAM/connectors.

• Endpoint management & security: Workspace One, Kace, zScaler, or similar endpoint/network security tools.

• Collaboration & productivity: Google Workspace, Slack, Zoom, 8x8, Microsoft 365.

• ITSM & internal tooling: Atlassian (Jira, Jira Service Management, Confluence, Bitbucket, Atlassian plugins), UI Bakery, Glean.

• Business systems: Salesforce, NetSuite.

• Automation & integrations: n8n, Okta Workflows, or equivalent low‑code automation tools.