67mo ago

Customer Service Specialist

Va-Richmond-mid

Customer SupportOtherCustomer Service RepresentativeCustomer Service Specialist

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Quick Summary

Requirements Summary

Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected v

Technical Tools

Customer SupportOtherCustomer Service RepresentativeCustomer Service Specialist

Benefits:

Opportunity for advancement
Competitive salary
Flexible schedule

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.

Essential Duties and Responsibilities

Provide Exceptional Customer Service

Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
Remind customers to submit feedback about their visit.
Thank all departing customers, remind them to return.
Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
Process all payments using the computer system and credit card machine.
Perform courtesy work when needed.
Assist manager in resolving customer complaints.

Maintain Customer Waiting Area

Make coffee; keep fresh coffee available at all times.
Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.

Maintain Front Office Area

Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
Stock Service Order Tickets.
Input vendor shipments on computer

Other Duties and Responsibilities

Place customer quality assurance calls, write customer thank you notes.
General center maintenance and cleaning duties.
Attend crew meetings as required.
Run errands and perform other duties as assigned by a Supervisor.

Job Qualifications

Excellent customer service skills
Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
Attention to detail and accuracy
Previous customer service and general office experience necessary

Working Conditions

Equipment Used: Computer. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

Benefits/Perks