Patient Service Representative -Temporary

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a temporary bilingual (English/Spanish) Patient Service Representative for a 6-month assignment. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit, including the resolution of any insurance or financial issues necessary to ensure coverage for services.

• Must be able to don appropriate personal protective equipment (PPE).

• Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying the medical assistant when a patient has been registered.

• Answer all incoming calls quickly using the appropriate standardized script. Confidentiality and customer service are the first priority.

• Review clinicians' schedules in advance for correct demographics and insurance verification. Inform patients of insurance issues prior to their appointments.

• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of the shift.

• Notify appropriate staff of patients' arrival. Follow cancellation and rescheduling procedures.

• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.

• Assist patients with enrollment in all available insurance plans (MassHealth, Commonwealth Care, etc.).

• Bilingual; Spanish and English required.

• High school diploma or GED certificate.

• Training in a Medical or Administrative field.

• Computer knowledge.

• Excellent communication skills.

• Availability to work the scheduled shift of 8:30 AM–5:00 PM for the duration of the temporary assignment.