Youth & Family Coordinator (Southwest)

Why Your Role Matters 

How You Will Make an Impact 

• Support the planning, coordination, and delivery of Youth & Family programs, activities, and events. 

• Provide day-to-day operational support based on departmental priorities, seasonal needs, and center needs. 

• Serve as a welcoming point of contact for participants and families by answering questions, sharing information, and helping resolve routine concerns. 

• Assist with schedules, registrations, rosters, participant communication, supplies, equipment, space preparation, and other program logistics. 

• Help lead and monitor activities to ensure experiences are safe, engaging, inclusive, age-appropriate, and aligned with YMCA standards. 

• Support participant supervision, transitions, and engagement while maintaining appropriate staff-to-participant practices and program expectations. 

• Build positive working relationships with participants, families, staff, volunteers, members, and community partners. 

• Assist with coordinating and supporting staff and volunteers to promote consistent program delivery and a positive team environment. 

• Maintain accurate program records and provide routine updates related to participation, incidents, supplies, schedules, and operational needs. 

• Follow established safety, supervision, emergency, and incident-reporting procedures and administer first aid within the scope of training when needed. 

• Set up, take down, and organize program spaces, equipment, and supplies while maintaining clean, safe, and welcoming environments. 

• Identify day-to-day program needs and communicate challenges, opportunities, and recommended solutions to the appropriate leader. 

• Participate in staff meetings, training, program planning, and continuous-improvement efforts across the Youth & Family department. 

• Model excellent customer service by leading with empathy, listening actively, and fostering positive relationships with participants, families, members, staff, and guests. 

• Lead by example the Y's mission, vision, and values with program participants, members, staff, and guests. 

• Become an ambassador of the Y's work and culture by sharing who we are as an organization and brand. 

• Complete other duties as assigned. 

What You Bring to the Y 

• High school diploma or equivalent required. Additional education or training in youth development, recreation, education, or a related field is preferred. 

• Experience working with children, families, or community members through programs, services, events, volunteer work, or other customer-facing environments. 

• Strong organizational skills with the ability to manage multiple priorities, coordinate logistics, and maintain accurate records and communications. 

• Ability to lead activities, engage participants, and create positive, welcoming, and inclusive experiences for children and families. 

• Strong customer service, relationship-building, and communication skills with the ability to interact effectively with participants, families, staff, volunteers, and community partners. 

• Knowledge of youth development, participant safety, and supervision practices, or the ability to quickly learn and apply YMCA standards and procedures. 

• Experience supporting, mentoring, or coordinating the work of staff, volunteers, or peers is preferred. 

• Current CPR/AED and First Aid certification, or the ability to obtain certification within the required timeframe. 

• Ability to work a flexible schedule that may include mornings, evenings, weekends, holidays, and seasonal programming needs. 

Physical Requirements