Associate Claims Specialist | Property Damage

Looking to start or grow your career in insurance claims? As an Associate Claims Specialist | Liability Physical Damage, you'll gain hands-on experience investigating property damage claims, working with customers, repair facilities, and industry partners, and learning the fundamentals of claims handling and negotiation.

This role is ideal for an entry-level candidate, recent graduate, or someone with 1+ year of insurance, claims, automotive repair, estimating, or customer service experience. We provide comprehensive training, mentorship, and development opportunities to help you build a successful long-term career in the insurance industry. If you're detail-oriented, enjoy problem-solving, and are eager to learn, we'd love to hear from you.

As an Associate Claims Specialist, you will:

• →Investigate, evaluate, negotiate, and settle third-party property damage claims involving commercial vehicles, passenger vehicles, motorcycles, and fixed property.
• →Verify insurance coverage and determine probable liability.
• →Establish and maintain appropriate claim and expense reserves.
• →Review and assess damage estimates, repair costs, and total loss evaluations.
• →Manage claim-related expenses, including storage, rentals, towing, salvage, downtime, and related costs.
• →Work directly with repair facilities, contractors, appraisers, rental vendors, and other service providers to ensure quality, timely, and cost-effective repairs.
• →Negotiate repair costs and claim settlements to achieve equitable resolutions.
• →Utilize photos, estimates, and, at times, in-person inspections to evaluate property damage.
• →Coordinate salvage and disposal processes for damaged vehicles and property.
• →Maintain organized claim files, accurate documentation, and effective diary management to ensure timely claim resolution.
• →Communicate proactively with customers, insureds, vendors, and other stakeholders throughout the claims process.
• →Assist with subrogation and physical damage claim coordination.
• →Maintain current knowledge of applicable state laws, negligence standards, and industry regulations.
• →Obtain and maintain required adjuster licenses.

• Bachelor's degree or equivalent combination of education and related experience.
• Strong customer service and communication skills.
• Excellent organizational, time management, and multitasking abilities.
• Strong analytical thinking and problem-solving skills.
• Ability to work independently while managing multiple priorities.
• Ability to obtain and maintain required adjuster licenses.
• Valid driver's license, acceptable motor vehicle record, and reliable transportation for occasional business travel.

• Experience as an auto claims adjuster, property damage adjuster, estimator, or in an automotive repair/body shop environment.
• Knowledge of vehicle repair processes, auto estimating, and total loss evaluations.
• Experience using Audatex, Mitchell, or similar estimating software.
• Familiarity with salvage, rental, storage, and repair cost management.
• Understanding of insurance coverages, negligence laws, and claims handling practices.

• Claims investigation and evaluation
• Negotiation and settlement skills
• Auto estimating and repair knowledge
• Active listening and customer service
• Written and verbal communication
• Time management and organization
• Decision-making and critical thinking
• Attention to detail and documentation accuracy