Customer Service Representative

Woodbine-Gamid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative,

Technical Tools

Customer Support SpecialistCustomer

To Be the Advantage That Helps Our Customers Win.

Creating packaging solutions for life’s essentials.

035477 Customer Service Representative (Open)

Responsibilities

~2 min read

→Serves as the primary contact between Greif and its customers.
→Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
→Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
→Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
→Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Freight Management System.
→Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures. In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
→Responds to customer requests for samples or specifications and other services. Involves field sales personnel as appropriate.
→Assist in resolving and preparing documents for billing corrections.
→Assists in setting up new customer accounts.
→Assists in the orientation and training of other employees as requested.
→Develop knowledge of products, policies, and procedures necessary to perform job duties.
→Maintains excellent records.
→May participate in problem-solving teams for continuous process improvement.
→Review inventory levels with sales representatives to minimize inventory orders
→Assist in the development and maintenance of item specifications.

High school diploma or equivalent required, along with a minimum of 3 years of customer service or account development experience in an industrial/manufacturing environment
Demonstrated skills in verbal and written communication.
Solid knowledge of products and services.
Proficient computer skills with the ability to learn new software. MS Excel is required, and ERP Systems knowledge is a plus
Good knowledge of basic office equipment
Good organization and data entry skills and attention to detail.
Self-starter that can work with minimal supervision.
Demonstrated skills in verbal and written communication.
Data entry for pricing
Centralize COUPA/Purchasing reviews and POs
Drop and rental trailer pool tracking
Performs other duties as assigned.

#LI-TS1

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

What We Offer

~1 min read

The pay range for this position is $24.18 - $41.20 annually. Typically, a competitive wage for new hires will fall between25.00 to29.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.