Senior Infor LN Finance Support Analyst

To Be the Advantage That Helps Our Customers Win. 

Creating packaging solutions for life’s essentials. 

We are seeking a Senior Infor LN Finance Support Specialist to join our Application Support team. This role is responsible for providing global functional support for Infor LN Finance, Cost Accounting, Inventory Costing, and related applications, with a strong focus on finance and accounting processes.

The successful candidate will serve as the primary functional expert for Infor LN Finance, partnering with Finance, Accounting, IT, and business stakeholders to ensure application stability, resolve complex issues, and support ongoing business transformation initiatives. This individual will manage incidents, service requests, and problem tickets through resolution while driving system optimization, user adoption, and continuous improvement across a global environment.

The ideal candidate combines strong finance and accounting knowledge, Infor LN expertise, analytical problem-solving abilities, and excellent communication skills.

• →Provide functional support for Infor LN Finance modules and related applications.
• →Support key financial processes, including:
  • →General Ledger (GL)
  • →Accounts Payable (AP)
  • →Accounts Receivable (AR)
  • →Cash Management and Banking
  • →Fixed Assets
  • →Cost Accounting, Inventory Costing, and Financial Integration
  • →Month-end and Year-end Close Activities
  • →Reconciliations and Financial Interfaces
• →Manage incidents, service requests, and problem tickets from initial analysis through resolution, ensuring timely communication with stakeholders.
• →Provide support for global users across multiple regions and time zones while meeting established service level expectations.
• →Perform root cause analysis and recommend corrective and preventive actions for recurring issues.
• →Participate in testing, validation, upgrades, implementations, and Infor LN version migrations.
• →Support new process implementations, regional requirements, and system enhancements.
• →Develop and maintain solution documentation, knowledge articles, configuration records, work instructions, and user training materials.
• →Train and mentor end users and junior support analysts.
• →Partner with Finance and Accounting teams to improve business processes and optimize system utilization.
• →Collaborate with technical teams, vendors, and cross-functional stakeholders to resolve complex issues.
• →Follow established incident, problem, change, and service request management processes.
• →Support testing, release management, and change management activities related to application enhancements and upgrades.

• Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or a related field, or equivalent experience.
• 5+ years of experience supporting Infor LN Finance modules, preferably Infor LN 10.4 and/or 10.8.
• Strong knowledge of finance and accounting processes, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets, Cost Accounting, Inventory Costing, financial integrations, reconciliations, and financial close activities.
• Experience supporting ERP users in a global manufacturing environment.

• Ability to analyze, troubleshoot, and resolve complex functional and system-related issues.
• Understanding of integrations between Finance and other Infor LN modules, including Procurement, Sales, Manufacturing, Logistics, and Warehousing.
• Experience participating in ERP upgrades, implementations, migrations, and continuous improvement initiatives.
• Experience supporting financial integrations with external systems, banking platforms, and reporting solutions.
• Working knowledge of SQL for data analysis, troubleshooting, and validation.
• Experience with IT Service Management (ITSM) tools and ITIL-based support practices.
• Familiarity with testing, release management, and change management processes.
• Strong verbal and written communication skills with the ability to collaborate effectively across business, technical, and vendor teams.
• Advanced Spanish proficiency.
• Intermediate to advanced English proficiency.
• Intermediate Portuguese proficiency.
• Experience supporting global, multi-site manufacturing organizations is highly desirable.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. 

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We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.