Teamlead Customer Service

Ede-Nldlead

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative,

Technical Tools

Customer SupportCustomer Service Representative

To Be the Advantage That Helps Our Customers Win.

Creating packaging solutions for life’s essentials.

035923 Teamlead Customer Service (Open)

Responsibilities

~1 min read

→Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
→Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
→Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
→Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
→Collects and enters orders for new or additional products or services.
→Supports inside and outside sales.
→Updates and maintains files, including data entry.
→Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
→Trains new Customer Service Coordinators.
→Performs other duties as assigned.

Typically possesses a high school diploma and 4-5 years of experience.

Exceptional skills in verbal and written communications.
In-depth knowledge of product.
Proficient computer skills with the ability to learn new software.
Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
Excellent organization and data entry skills.
Good attention to detail.
Self starter that can work with minimal supervision.

#LI-DD1

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

What We Offer

~1 min read

The pay range for this position is 44 300,00 € - 75 300,00 € annually. Typically, a competitive wage for new hires will fall between52 000,00 to58 500,00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.