Power Operations Desk Operator

GridCARE accelerates power for AI. We help data centers connect to the grid years faster by identifying available capacity and operationalizing flexible interconnections, and we help utilities serve large loads without compromising reliability. Our Power Operations platform provides real-time monitoring and dispatch, drives long-term energy management and system optimization, and seamlessly connects utility planning, utility operations, and data center operations. It builds on decades of experience deploying best-in-class DERMS and virtual power plants at AutoGrid.

Learn more about GridCARE:

• TechCrunch: GridCARE thinks more than 100 GW of data-center capacity is hiding in the grid

• Utility Dive: Portland General Electric invests in AI-powered flexibility to speed data-center connection

• Data Center Dynamics: From Years to Months — Creating an AI Fast Lane for Data Centers

• GridCARE Raises $64 Million Series A to Create a New Category: Power Acceleration

THE ROLE

Our Johnson City Operations Center is where flexible interconnections become real. As a Power Operations Desk Operator, you will staff a 24/7 desk that monitors data center loads, on-site generation, and grid conditions in real time, and you will execute the curtailment and dispatch actions that keep those sites within their interconnection agreements. You are the person utilities and site teams call when conditions change, and the person who makes sure nothing gets missed at 3 a.m. This role reports to the Director of 24/7 & Customer Support Operations.

We are hiring at multiple levels, from trainable early-career operators to seasoned control room professionals. Your title, responsibilities, and pay will match your experience.

RESPONSIBILITIES

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  Monitor real-time telemetry (load, generation, frequency, voltage, and grid signals) across a fleet of data center sites and flexible interconnection assets.

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  Execute dispatch and curtailment instructions from utilities and ISOs/RTOs within contractual response windows, and verify that sites respond as expected.

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  Follow, and help improve, operating procedures, checklists, and escalation paths; document every action in the shift log.

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  Coordinate over phone, radio, and chat with utility control centers, data center facility teams, and GridCARE engineering during normal and abnormal conditions.

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  Identify alarms, anomalies, and data quality issues early; troubleshoot with the field and software teams and escalate when needed.

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  Conduct thorough shift turnovers so the incoming operator has full situational awareness.

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  Participate in drills, post-event reviews, and continuous improvement of the operations desk.

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  Senior operators: mentor junior staff, lead complex events, and serve as a subject matter expert on utility interconnection and market operations.

QUALIFICATIONS

• Ability to work a fixed 12-hour day or fixed 12-hour night schedule, including weekends and holidays, on-site in Johnson City, TN.

• Strong situational awareness, attention to detail, and the discipline to follow procedures exactly, especially under pressure.

• Clear, professional communication over the phone and in writing.

• Comfort working with software dashboards, alarm systems, and spreadsheets; ability to learn new tools quickly.

• High school diploma or equivalent. Offers for this position are contingent on a background check and a pre-employment drug screen.

• Candidates with a technical or military background, or an associate's degree in electrical, energy, or a related field, will stand out.

• Interest in the power grid and a desire to earn industry certifications on the job.

• Experience in a utility control room, generation dispatch, NOC, or a similar 24/7 operations environment.

• Working knowledge of SCADA/EMS systems, demand response, or DER/DERMS operations.

• Familiarity with ISO/RTO market and reliability operations (PJM, MISO, TVA, ERCOT, or similar).

• NERC System Operator certification is valued but not required.

SCHEDULE

OPERATOR II: 2–5 yrs · dispatch, NOC, or SCADA

SENIOR OPERATOR: 5+ yrs · NERC cert or utility control room

BENEFITS

• Medical, dental, and vision coverage, and a 401(k) retirement plan.

• Flexible paid time off, scheduled with your manager so the desk stays covered.

• Twelve observed holidays plus two floating holidays. Because the desk never closes, operators receive holiday pay whether the holiday falls on a shift or a day off, with additional pay for holidays worked.

• Equity in a fast-growing company at the center of the AI power buildout.

• Paid training, with support for NERC certification and continuing education.

GridCARE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.