Collection Specialist

GRM Information Management is a leading provider of information management systems with over 35 years of experience. GRM’s robust, cloud-based content services platform serves as the centerpiece of the digital solutions that GRM provides its clients. Serving a diverse base of industries such as healthcare, government, legal, finance and human resources, GRM delivers its clients services such as digital conversion, advanced data capture solutions, document management systems, workflow automation, legacy data archiving, compliance and governance, business process management, and advanced analytics capabilities, as well as a full suite of document storage, scanning, and physical document management services.

• →Make daily collections call to assigned account base.
• →Document and update daily activity in salesforce.com
• →Work with Account Managers to collect on outstanding invoices
• →Monitor customer payments
• →Maintain and update customer contact information
• →Investigate and resolve customer queries
• →Generate monthly credit/debit logs
• →Create Purchase Orders in Accounting System
• →Monitor and process invoices from vendors weekly

·         Answer and transfer telephone calls or take messages

·         Sort and deliver incoming mail and send outgoing mail

·         Schedule appointments and receive customers or visitors

·         Provide general information to staff, clients, or the public

Education and Experience

• Minimum 4 years of B2B collection experience preferred
• Strong verbal and written communication skill
• Proficient in Microsoft Office