Onboarding Specialist

Grubtech is where food meets technology, and possibilities become reality. We're the unified commerce engine revolutionizing how F&B and quick commerce enterprises connect, operate, and scale in today's digital-first world.

As the backbone behind leading F&B and grocery brands across 18 dynamic markets, we don't just provide technology - we craft experiences that transform how businesses engage with their customers. Our robust integration platform and cutting-edge tools empower enterprises to seamlessly manage omnichannel operations, turning complexity into competitive advantage.

From our headquarters in the vibrant UAE to our growing offices in Sri Lanka, Egypt, KSA, and Spain, we're building the future of commerce one innovation at a time. Our rapid expansion into new markets isn't just about growth - it's about bringing transformative technology to businesses ready to redefine what's possible in the digital marketplace.

At Grubtech, we believe that behind every great meal delivery, every smooth grocery order, and every satisfied customer, is powerful technology working invisibly to make it all happen. Join us as we continue to shape the future of unified commerce, one market at a time.

Job Overview:

As an Onboarding Specialist, you’ll play a key role in welcoming new clients and setting them up for success with Grubtech. You’ll guide them through the onboarding journey, ensure they understand how to get the most from our products, and act as their trusted partner as they integrate our solutions into their operations.

Key Responsibilities:

• Serve as the primary point of contact for new customers, answering questions, addressing concerns, and keeping them engaged throughout onboarding.
• Advocate for customers by gathering feedback and sharing it with internal teams.
• Proactively identify and resolve early challenges to ensure smooth adoption.
• Monitor account progress and provide tailored guidance on next steps.
• Deliver product demonstrations and troubleshooting support via scheduled calls or video meetings.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• 2+ years in onboarding, customer success, or client-facing roles in SaaS or software companies.
• Experience working cross-functionally with multiple stakeholders is a plus.
• Strong written and verbal English communication skills
• Based in Cairo, Egypt

Skills & Competencies:

• Empathetic and a great listener
• Strong interpersonal and communication skills
• Highly organized with attention to detail
• Self-starter with a “can do” attitude
• Comfortable working in a fast-paced, dynamic environment
• Collaborative and team-oriented
• Quick learner with a passion for technology and SaaS

Help us transform the F&B industry - your next big career move starts here!