~2mo ago

Support Enginner

Brazil·São Paulomid

Customer SupportOtherSupport EngineerSupport

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Quick Summary

Overview

Field Support Engineer & Network Skills Key Responsibilities Provide Level 2 technical support to end users onsite. Diagnose and resolve issues related to computer equipment, peripherals,

Technical Tools

Customer SupportOtherSupport EngineerSupport

Responsibilities

~1 min read

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Provide Level 2 technical support to end users onsite.
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Diagnose and resolve issues related to computer equipment, peripherals, and applications.
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Perform installation, configuration, and replacement of IT equipment.
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Execute Rack & Stack activities for network equipment and servers.
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Perform cabling, organization, and labeling within racks.
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Support connectivity tasks and basic network troubleshooting.
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Address Field Support requests within established service timeframes.
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Document activities and incidents in ticket management tools.
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Collaborate with local and remote teams to resolve technical issues.

Requirements

~1 min read

Experience providing Level 2 technical support to end users.
Knowledge of hardware, Windows operating systems, and productivity tools.
Experience with onsite support (Deskside Support / Field Support).
Networking knowledge, including

Requirements Experience providing Level 2 technical support to end users.
Knowledge of hardware, Windows operating systems, and productivity tools.
Experience with onsite support (Deskside Support / Field Support).
Networking knowledge, including