Support Enginner

Brazil·São Paulomid

OtherSupport

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

Field Support Engineer & Network Skills Key Responsibilities Provide Level 2 technical support to end users onsite. Diagnose and resolve issues related to computer equipment, peripherals,

Technical Tools

OtherSupport

Responsibilities

~1 min read

→
Provide Level 2 technical support to end users onsite.
→
Diagnose and resolve issues related to computer equipment, peripherals, and applications.
→
Perform installation, configuration, and replacement of IT equipment.
→
Execute Rack & Stack activities for network equipment and servers.
→
Perform cabling, organization, and labeling within racks.
→
Support connectivity tasks and basic network troubleshooting.
→
Address Field Support requests within established service timeframes.
→
Document activities and incidents in ticket management tools.
→
Collaborate with local and remote teams to resolve technical issues.

Requirements

~1 min read

Experience providing Level 2 technical support to end users.
Knowledge of hardware, Windows operating systems, and productivity tools.
Experience with onsite support (Deskside Support / Field Support).
Networking knowledge, including

Requirements Experience providing Level 2 technical support to end users.
Knowledge of hardware, Windows operating systems, and productivity tools.
Experience with onsite support (Deskside Support / Field Support).
Networking knowledge, including