RoofSHIELD Service Technician- Experienced (Commercial)

• Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence.
• Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation.
• Oversee technician training and ensure goals are met with the support of the Training Coordinator.
• Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance.
• Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching.
• Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation.

• Ensure tool management, tracking, and quarterly truck inspections.
• Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service.
• Coordinate scheduling and compliance, including on-call rotations and technician availability.
• Provide second opinions for large-ticket repairs to verify accuracy and support technicians.
• Track and resolve technician callbacks to maintain high-quality service.

• Meet technicians on calls at least twice a week for support and training.
• Perform second opinion visits and assist with large-ticket item assessments.
• Maintain quality control through jobsite visits and customer follow-ups.
• Assist in invoice resolution and parts requisition as needed.

• Regularly required to sit, stand, walk, stoop, and use hands.
• Ability to lift/move up to 100 pounds and perform tasks requiring close vision and focus adjustment.

• Minimum 3 years of experience in roofing or related field with expertise in roof leak repair.
• Leadership and coaching experience, with strong interpersonal and communication skills.
• Ability to manage multiple priorities and coordinate across departments.
• Proficient in reading and writing English at a high school level.
• Physically able to meet job demands.

• Competitive Pay: Reflecting your skills and expertise.
• Comprehensive Benefits: Health, dental, vision, and retirement plans.
• Career Development: Opportunities for training and advancement.
• Innovative Culture: Work with a team dedicated to growth, education, and excellence.

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE