Customer Support Specialist (Southington, CT)

United States·Southingtonmid

Customer Support SpecialistCustomer

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Requirements Summary

"To help people live a life of their choosing regardless of age or ability."

Technical Tools

Customer Support SpecialistCustomer

~1 min read

→Make and receive phone calls to support external and internal stakeholders
→Enter information into databases, such as a call log, for effective record keeping
→Prepare and send documents via DocuSign or email
→Ensure the proper naming and saving of documents in the document management system
→Assist customers in returning documents
→Manage DocuSign accounts and support issues from the operations staff and customers
→Ensure all compliance standards are met for audit purposes
→Timesheet reviewing and time tracking
→Accurately and efficiently complete payroll checklists for assigned agencies
→Work with your team leader to identify strategies for reducing errors
→Collaborate with your team to resolve rejected timesheet issues