Senior General Manager

SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, but you’ll also get great pay, flexible hours, and a cool uniform.

• Manages, trains, and coaches General Managers and conducts management orientation.
• Directs and assigns employees as needed to ensure all aspects of service meet operational standards
• Oversees multiple drive-in employees and management in performing all duties at the Basic Stations as needed and depending on store volume during a shift, ensuring the preparation, temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
• Adheres to and monitors management compliance with the drive-in employee handbook, policies, and practices.
• Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints, and policy violations to his/her immediate area supervisor.
• Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
• Monitors multiple drive-in cost control procedures for food, labor, paper, and inventory. Takes immediate corrective action when necessary.
• Monitors performance of vendors. Takes immediate corrective action when necessary.
• Audits drive-in employment-related records and payroll records.
• Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
• Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
• Recruits, interviews, and hires management team members to achieve proper staffing levels.
• Prepares all necessary operational reports for multiple drive-ins and develops appropriate action plans to resolve unfavorable financial and/or sales trends under the direction of the Area Supervisor.
• Works with the Area Supervisor in partnership with the General Managers to develop and implement a marketing plan for the region.

Driver's License (Required)

SERV Safe (Preferred)

Advanced studies in business, restaurant management, or related fields are preferred

• Minimum of three (3) years of restaurant management experience (QSR preferred), including experience running shifts without supervision
• Multi-unit supervision experience is preferred.
• Required to work a minimum of 50 hours per week, including irregular hours, nights, weekends, and holidays
• Knowledge of recruiting, interviewing, and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem-solving, decision-making, and conflict-resolution skills
• Abide by the company’s appearance, uniform, and hygiene standards

Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’ . . . you get the picture! It’s downright sensational!!