IT Support Associate

Overview: 

We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai.

This includes triaging hardware and software issues, network problems and other IT tasks as assigned.

What You'll Do:

• Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment
• Management of desktop systems, and applications (MS Office / Firefox, etc)
• Setting up and configuring new desktops and users 
• Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc)
• Available off hours to monitor and respond to support calls and alerts;
• Printer management; Audio/Video devices
• Provide remote support to global users
• Manage and support mobile devices
• Inventory management
• Maintain a knowledge base, documentation and administration procedures
• Research on new technology
• Knowledge of Ticketing systems/Helpdesk  ( ManageEngine , ServiceNow , Jira etc)
• Basic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online

What You Have:

• Bachelor's Degree
• 3-4 years of experience with IT Support in a corporate office environment
• Previous internship/volunteering/extracurricular experience
• OS: Working knowledge of Windows OS.  (Mac/Linux a plus)
• Networking: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory
• Security: Data & Network security
• Network/traffic security (file/folder, content filtering, etc)
• Knowledgeable in Spy/Malware/Virus vulnerabilities
• Spam filtering; Knowledge of messaging protocols
• Hardware: Dell Laptops, Printers, Docking Stations, Monitors 
• Applications: Basic Desktop applications,
• Application deployment and updates as needed
• Microsoft Suite, including Teams, O365 Office Suite 
• Data recovery tools, Microsoft Office, QuickBooks, etc
• Telecommunication

Skills you will bring:

• Ability to work in a fast-paced, results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills in English 
• Demonstrated ability to work both individually and as part of an international team

What We Offer: 

• 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days 
• Social insurances and housing fund 
• Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
• Free snacks and beverages in the office, including free coffee 
• Competitive salary depending on experience. 
• Casual work environment,
• Monthly birthday celebration, team building, and other social events 
• Entrepreneurial environment, autonomy, and fast decisions
• International exposure to the global Guidepoint service teams
• Summer and winter team events 

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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