Senior Business Analyst - Digital

• Senior Business Analyst - Digital

• 12-month maximum term contract 

• Melbourne | Hybrid working 

Guild Insurance is a proudly Australian owned insurer with over 60 years of experience supporting professionals and businesses across the country. We partner with over 40 industry associations to deliver specialised, industry informed insurance solutions, and we’re trusted by more than 110,000 customers nationwide. Known for our strong customer focus, deep sector relationships and commitment to innovation, Guild is a respected leader in professional indemnity and business insurance for allied health and community focused sectors. 

At Guild Insurance, we thrive together by staying connected to work that matters and supporting each other to grow. Our people are purpose driven, curious and care deeply about the impact they make as we protect those who protect others and support the communities who rely on them. 

You’ll be part of a team shaped by collaboration, respect and continuous learning, where your contribution is valued, your development is encouraged and your success is celebrated. 

As a Senior Business Analyst - Digital, you’ll work across customer‑facing digital initiatives, partnering closely with business stakeholders and delivery teams to shape high‑quality solutions. You will: 

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  Own analysis and requirements end‑to‑end – from problem definition through to delivery validation 

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  Engage confidently with senior stakeholders, challenging requirements constructively and managing expectations 

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  Translate business needs into clear, practical functional and technical requirements 

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  Bring a customer and CX lens to solution design, considering usability, accessibility, performance and security 

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  Contribute to solution design for web and digital platforms, working closely with developers and designers 

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  Elicit, document and maintain high‑quality artefacts, including user stories, acceptance criteria and functional specifications, ensuring documentation remains current in tools such as Jira 

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  Actively participate in and contribute to Agile ceremonies, including refinement, sprint planning, showcases and retrospectives 

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  Work closely with Quality Assurance to support test planning, review outcomes and ensure solutions meet agreed requirements 

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  Review delivered outcomes against requirements and customer intent, ensuring solutions solve the right problem 

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  Act as a senior presence with the team, including mentoring other Business Analysts and contributing to the uplift of BA practice and standards 

You don’t need to be an expert in everything, but you do need depth of thinking, confidence and ownership. We’re ideally looking for someone who has: 

• Solid experience as a Business Analyst working on digital or customer‑facing platforms 

• Strong stakeholder engagement skills, including the confidence to respectfully challenge and negotiate 

• A demonstrated customer experience mindset (internal or external customers) 

• Experience working within Agile delivery environments 

• Exposure to web technologies, digital platforms or portals (depth in every area not required) 

• The ability to take ownership, speak up when something doesn’t feel right, and see work through to completion 

• Curiosity, empathy, and a willingness to learn new domains or tools 

• Experience in insurance or financial services 

• Exposure to platforms such as Guidewire 

If you are looking to join a company that values thoughtful problem solving, customer empathy and genuine collaboration, we would love to hear from you. Confidential enquiries can be addressed to recruitment@guildgroup.com.au. Applications via email will not be accepted.