Fleet Telematics Technician

WHO WE ARE

Helena Agri-Enterprises, LLC is an innovator and service provider for agricultural and professional markets in the United States and around the world. We are one of America's only retailers and distributors with expertise in formulation, research and development, precision technology, data solutions, professional application and manufacturing. For nearly 70 years our people have been driven to provide sustainable solutions that help feed, clothe and fuel the world. With over 450+ locations nationwide and over 6,000 employees we rank among the top agricultural service companies in volume and sales of agricultural products and services.

ABOUT THE JOB

The Fleet Telematics Technician is responsible for managing the electronic equipment across the company fleet, securing and maintaining hardware, overseeing installations, training drivers, troubleshooting issues and keeping accurate records for required ELDs (Electronic Logging Devices), mileage trackers, dashcams, and asset trackers for Helena Agri-Enterprises, LLC and affiliates.

This position is located on-site at Helena's corporate office in Collierville, Tennessee.

WHAT YOUR DAY WILL LOOK LIKE

• Purchases new telematics equipment and maintains accurate inventory of devices installed in new and used vehicles.
• Coordinates the installation of telematics equipment in newly acquired trucks as well as the transfer of devices between trucks as they are being replaced.
• Communicates, schedules, and conducts training on the operation of telematics on a regular cadence to keep drivers updated and in compliance.
• Serves as a team member on the Motive Help Desk for Business Unit Operations and Support Managers when their drivers need assistance with vehicle telematics and dashcams. Other EFS team members will also be members of the Motive Help Desk.
• Coordinates with location and business unit leadership to determine future needs and budget requirements.
• Travels to new acquisitions and coordinates the onboarding process for telematics on vehicles becoming Helena assets.
• Travels to division meetings to train location managers on the proper operation of vehicle telematics devices and software.
• Manages daily and operational relationships with our telematics vendor.
• Provides excellent customer service to all internal and external customers.
• Other work-related duties as assigned by leader.
• Reliable and regular attendance is required.
• Follows all company policies and procedures.
• May drive a company vehicle.
• Ability to travel by plane or car up to 25% of the time.

EDUCATION & EXPERIENCE

• Associates degree in related field is preferred.
• Two years of experience in administrative support, fleet operations, technical support, equipment coordination, or a related field is required.
• Equivalent combinations of education and relevant experience may be considered.

SKILLS & QUALIFICATIONS

• Experience with equipment troubleshooting.
• Ability to learn and support our internal telematics platform.
• Judgment and problem-solving skills.
• Ability to explain technical processes to truck drivers and managers with varying levels of technical and technological knowledge.
• Travel by various means up to 25 percent of the time is required.
• Written and verbal communication skills.
• Customer service skills.
• Negotiation skills.
• Ability to set priorities and work on multiple tasks.
• Computer skills, including working knowledge of Microsoft Office are required.
• Ability to read, write and speak in English is required.
• Communicating in Spanish is a valuable skill at Helena.
• Valid U.S. driver's license and must meet all company requirements to operate a Helena vehicle.

WORK ENVIRONMENT & PHYSICAL ASPECTS OF THE JOB

The work environment for this position is that of a typical office environment where the noise level is mostly quiet. This position requires you to use your hands for many different tasks and to talk, hear, walk, stand and sit. You may be occasionally required to lift or move up to 10 pounds.

BENEFITS AT HELENA

• Health, Dental & Vision Insurance STARTS THE SAME DAY YOU DO!
• Earn up to $3,000 in Reward Dollars from Helena for your Health Savings Account (HSA).
• Helena's robust 401(k) Savings Plan offers you a 100% company-match up to 5% starting on your first day. As your years of service with Helena increase, so does our company-match - up to 10% based on your contribution amount.
• Three-year vesting on company-match with 1,000 hours of service.
• Access your earned pay between paydays through Earned Wage Access (EWA) with DailyPay.
• Employees are eligible for paid time-off and holiday pay.
• Free Term Life Insurance at 1x your annual base pay - paid for by Helena at no cost to you.
• Free Short & Long-Term Disability.
• Up to four weeks of paid Parental Leave.
• Education Assistance.
• And much more!

For more detailed information about our benefits, visit helenacareers.com/benefits.

STAY CONNECTED TO HELENA!

Follow us on social@HelenaCareers or visit our Careers website at helenacareers.com.

Helena supports individuals with disabilities, and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Helena is an equal opportunity employer.