IT Support Intern

Hagerty Consulting, Inc. (Hagerty) is the nation's leading emergency management and homeland security consulting firm. Known for its public spirit, innovative thinking, problem-solving, and exceptional people, Hagerty is sought after to work on some of the largest and most complex crisis and emergency management issues. We serve our clients across the nation to enhance their preparedness programs; create more resilient and sustainable communities; provide innovative solutions to enhance their response; and obtain and manage grants and loans to support their recovery.

The IT Support Intern will administer and support several software programs, support the company’s information technology (IT) hardware, provide help desk support, and help plan and support other efforts related to Hagerty’s growing technology footprint. This is a part-time, hybrid position that will require 1 day a week onsite in Evanston, Illinois.

• →Provide hardware/software support to office and field-level staff.
• →Promptly review, respond to, and escalate help desk tickets.
• →Administer various software programs.
• →Manage the inventory, deployment, maintenance, and disposal of hardware.
• →Help drive infrastructure consolidation, cyber security efforts, device management.
• →Communicate with the team efficiently and effectively.

• Pursuing an undergraduate degree in a technical field (Computer Science, Information Technology, Systems Engineering, Management Information Systems, Computer Information Systems).
• Experience in IT or a technology-related environment, which can include internship, part-time, or academic/work-study experience.
• Technical familiarity with mobile devices (iOS and Android), Microsoft platforms/products (Windows 10/11, Office, SharePoint, MS Teams).
• Effective communication skills, including interacting with Hagerty professionals and executives on the phone to troubleshoot issues.
• Prior helpdesk/service experience.