Account Support Executive - Fleet

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

As an Account Support Executive within our Fleet department, you'll play a key role in delivering an excellent experience for our customers by ensuring their day-to-day fleet requirements are managed efficiently and professionally. You'll act as a trusted point of contact, handling customer queries, coordinating operational activities and providing administrative support to help keep fleet operations running smoothly.

Working closely with Account Managers, suppliers and internal teams, you'll take ownership of customer requests and operational issues from start to finish, ensuring actions are completed and customers remain informed throughout the process.

• →Manage day-to-day fleet and customer queries, requests and administration by maintaining accurate customer and fleet records. 

• →Act as a point of contact for customers, providing a responsive and professional service. 

• →Support Account Managers with operational and routine customer requirements. 

• →Monitor outstanding actions and follow up to ensure they are completed. 

• →Identify potential issues early and take action to resolve them before they escalate. 

• →Liaise with internal teams, suppliers and external partners to resolve issues. 

• Experience in a customer service role – ideally from within an office environment but not essential

• Strong organisational and administrative skills. 

• Ability to manage multiple tasks and priorities and ensure actions are followed through. 

• Good communication skills, both written and verbal to build effective relationships with customers, colleagues, suppliers and other partners. 

• A proactive approach, with the ability to identify potential issues rather than simply reacting to them. 

• Good problem-solving skills and the ability to take ownership of issues through to resolution.

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