Intake Care Specialist - Care at Home

Day (United States of America)

Intake Care Specialist - Care at Home

The Intake Care Specialist performs a variety of duties. This position requires skill in planning, organizing and coordinating all incoming referrals from outside sources. This position is also responsible for scheduling of Nurses, Therapists, and Home Health Aides for a specific patient population. This position reports directly to the office manager and assists patient care coordinators and office staff as needed.

- High school diploma or general education degree (GED)
- One to three years related experience and/or training; or equivalent combination of education and experience.
- Ability to communicate with a wide variety of individuals and families of varying life styles, ages, cultural and ethnic backgrounds.
- Ability to communicate and build relationships with peers and external referral sources.
- Ability to read and comprehend instructions, correspondence/memos with excellent documentation and communication skills
- Ability to be proactive in problem solving, critical thinking, and conflict resolution.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Computer with experience in Microsoft Office and Windows, Copier, Fax Machine, Telephone.
- Must have a valid driver’s license.
- Critical Thinking: Must be able to understand and evaluate patient needs
- Attention to Detail: Intake specialists review patient medical history to assure complete referral information and must be knowledgeable of all payer sources
- Communication Skills: Must be able to effectively communicate with patients, family and referral sources
- Organization: Intake Specialists receive multiple referrals on a daily basis
- Team Player
- Computer skills, ability to learn agency computer software
- ICD-10 coding experience preferred
- Experience in scheduling within home health care or alternate health care setting.
- Receives and coordinates all referrals from various sources and follows up with appropriate facilities or patients for any needed documentation.
- Completes insurance and physician verification per regulations
- Works with all payer sources for visit authorizations
- Accurately inputs patient information into computer system
- Works with Patient Care Coordinator to facilitate the start of patient care contacts patient/family to advise of referral to agency
- Contacts PCP to advise of referral
- Initiates Face to Face documentation and follows-up on outstanding f2f forms
- Maintains excel referral spreadsheet, monthly episode count and monthly metrics report Assists with initial chart audits
- Maintains orders management system, orders are sent to Patient Care Coordinator for review and attached to the patients chart
- Maintains positive internal and external customer service relationships
- Ability to demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed
- Maintains patient confidentiality  
- Adheres to agency policies and demonstrates dependability
- Demonstrates initiative, strives to continually improve processes and relationships Participates in off-hours on call phone rotation
- Initiates care team responsible for patient care.
- Schedules patients’ start of care visit and assists clinical staff with on-going patient scheduling.
- Assuring appropriate supervisory visits and re-assessment visits are scheduled
- Other duties as assigned